Abstract

This research examines how ride-hailing services like Ola and Uber have influenced public transport usage patterns in Mumbai. As commuters prioritize convenience, safety, and comfort, ride-hailing apps have become strong alternatives to traditional transport. The study aims to identify key factors driving this shift, analyze demographic profiles, and assess the impact on the frequency of use and preferences for public transportation. Primary data collected through surveys provide insights into the behaviors of Mumbai’s working population. The findings are anticipated to assist urban mobility planners and ride-hailing companies in better understanding commuter needs and policies implications.